FAQ’s

How do I confirm my booking?

To confirm your Umrah package booking with Labbaik Hajj Umrah:

1. Enter your credit/debit card details as required in the booking form.
2. Press the submit button after entering your payment information.
3. You will receive a confirmation email with details about your Umrah package.
4. Save the order number provided in the confirmation email for easy reference

How can I book an e-ticket?

To book an e-ticket, follow these steps:

1. Select your desired flight and proceed to the payment page.
2. Complete the payment process using your preferred method.
3. Once the payment is successful, you will receive a confirmation email containing your e-tickets as attachments.
4. The e-tickets attached to the confirmation email are valid tickets, and you can print them out to use for your flight.

Remember, the printed copy of the e-ticket is a valid ticket, so keep it safe and bring it with you when you travel.

How to cancel a booked flight?

To cancel a booked flight, customers can initiate the cancellation process within 72 hours of making the payment. You have two convenient options for cancellation: you can either send us an email or call us directly using the provided phone number. Please ensure you have your booking details handy to facilitate a smooth cancellation process.

When and how do I expect to receive my ticket(s)?

Tickets are sent via courier services, with Registered Mail being the preferred method in the UK. A signatory must be present to receive the tickets; otherwise, they will need to be collected from a designated location, which will be communicated if delivery fails. It is essential to have an ID card for this collection process. Globally, UPS is commonly used for ticket delivery, while for Heathrow and Gatwick airports, Personal Collection is the standard procedure. Customers can expect to receive their tickets within 7 days of booking. However, if there is less than a week before the event, tickets will be dispatched on an urgent basis and sent within 24 hours.

What is baggage allowance?

Baggage allowance varies by airline, with some allowing more weight and dimensions than others, so it's best to check with your specific airline or travel agent for the exact allowances for your flight.

Can I book flights for other if I myself am not travelling?

Yes, you can book flights for others even if you are not traveling, but it requires direct contact with the customer after confirming the ticket booking.

How early do I need to book a flight before traveling?

You can book a flight up to 11 months in advance of your travel date.

What about refund enquiries?

Refunds are subject to the supplier's terms and policies, typically taking 10-40 days, as the consolidator and travel supplier reserve the right to review each case before processing a refund.

What is the difference between a direct flight and a non-stop flight?

A direct flight may stop at an airport for refueling and allows passengers to disembark, while a non-stop flight travels directly to the destination without any stops.

What is the difference between scheduled and chartered flights?

Scheduled flights are regular, frequent flights operated by airlines to various destinations, while chartered flights are one-time flights arranged by holiday package providers, often at lower costs but with less stringent comfort standards compared to scheduled flights.

Are last minute reservations appreciated?

Booking your Umrah package early with Labbaik Hajj Umrah ensures better prices and availability, making last-minute reservations less favorable.

What is the meaning of umrah?

Umrah is a religious pilgrimage to the Kaaba in Mecca, Saudi Arabia, performed by Muslims as a supererogatory act of worship.

What are the types of umrah?

Umrah consists of two types:

1. Umrah-ul-Mufradah - This is an independent pilgrimage that can be performed at any time of the year, except during the Hajj days. It is a voluntary act of worship.
2. Umrah-al-Tammatu - This type is performed in conjunction with Hajj during the month of Dhul-Hijjah, specifically before the Hajj rituals begin

Any hadith related to umrah?

Narrated By Abu Huraira
Allah’s Apostle said, “(The performance of) ‘Umrah is an expiation for the sins committed (between it and the previous one). And the reward of Hajj Mabrur (the one accepted by Allah) is nothing except Paradise.”

How many times holy Prophet performed umrah?

It has been recorded that the Messenger of Allah (saws) performed a total of four Umrahs and one Hajj pilgrimage.

Umrah 1: 6th Hijri, after the Treaty of Hudaibiya. Although he was not allowed to visit the Kaaba by the polytheists of Makkah to perform Umrah, it is still counted as an Umrah. He came out of the Ehram, shaved his head, and sacrificed his Hadi (animal) and went back to Medina. The deal made with the polytheists that he would return to Medina, and come back the next year for his Umrah.

Umrah 2: 7th Hijri, as per the Treaty of Hudaibiyah.

Umrah 3. 8th Hijri, after returning from the Battle of Hunain.

Umrah 4: 10th Hijri, along with the Hajj.

What are significance of umrah?

Umrah is a highly revered pilgrimage in Islam, symbolizing spiritual purity and devotion. It is a Sunnah of the Prophet Muhammad (PBUH), who performed it twice, offering immense rewards and the opportunity to earn Allah's pleasure.

Who is eligible for umrah?

Any Muslim who is financially and physically able can perform Umrah; however, it is not compulsory to undertake this pilgrimage.

Isn’t it mandatory for a woman to have a mahram?

Women traditionally need a mahram (male guardian) to accompany them for Hajj or Umrah, as it is a requirement for obtaining the necessary visas and traveling. However, women over 45 can travel without a mahram if they are part of an organized group and have a notarized letter of permission from their mahram. Recently, Saudi Arabia announced that women can perform Umrah without a mahram, marking a significant change to this requirement.

Age of Mahram for Umrah?

According to Islamic law, a 17-year-old man is considered a mahram (unmarriageable relative) for his mother, sister, and other close female relatives for the purpose of performing Umrah (the lesser pilgrimage to Mecca).

Isn’t a woman of 45 require Mahram?

A woman aged 45 does not require a mahram.

Is umrah farz or a Sunnat in Islam?

Umrah is a Sunnah in Islam, not a Farz (obligatory) act of worship.

How to perform Umrah?

Here are four (4) Rites of Umrah:

• Putting up of Ihram
• Tawaf
• Sa’yee
• Qasar / Halaq

Can we perform Umrah in Ramadan?

Yes we can perform Umrah in Ramadan there is no restriction, but it has limitless benefits.

Can we perform Umrah in other months?

Yes Umrah can be performed in any month.

What are the visa requirements for Umrah?

A completed original Umrah visa application form. The statement written at the end of the application form must be carefully read and signed. (To obtain a visa application form by post, send a large, self-addressed envelope to your nearest Saudi Consulate.)

Note: If someone has a non-Muslim name, he or she should submit a certificate from a mosque or an Islamic center stating that the applicant is a Muslim.

One recent passport size color photograph with a white background should be attached to the application form. The picture must be a full-face view in which the visa applicant is facing the camera directly. Side or angled views are NOT accepted.
Passports should be valid for at least six months from the date of submission of the application form.

Confirmed and non-refundable airline ticket. Departure from Saudi Arabia should be within two weeks from the date of entry.

Women and children should be accompanied by husband/father or a male relative (Mahram). Proof of relationship is required (a marriage certificate for a wife, a birth certificate for a child indicating the names of both parents). The Mahram must travel into and out of Saudi Arabia on the same flight as his wife and children

What vaccine you need for Umrah?

Visitors arriving for Umrah, Hajj or seasonal work in Hajj zones, are required to submit a valid vaccination certificate with a Quadrivalent (ACWY) meningococcal vaccine administered no less than ten days before arrival to Saudi Arabia

How to book an Umrah?

To book an Umrah, hire a travel agency like Labbaik Hajj Umrah to plan your Umrah package, which includes visa processing, accommodation, transportation, and other services to make your spiritual journey comfortable and memorable.

Is Umrah is available to a citizen of Israel?

No, even a single visit to Israel can be a cause of rejection of visa.

How many times in a year you can perform an umrah?

You can perform Umrah any number of times throughout the year, as there are no restrictions on when it can be undertaken.

What is the meaning of Hajj?

The word Hajj is Arabic, meaning ‘to intend a journey.’

Isn’t Hajj any pillar of Islam?

Yes Hajj is the fifth pillar of Islam .and is compulsory for the eligible physically and financially.

Who Is Eligible for Hajj?

Who can afford and is physically fit for Hajj.

Isn’t Hajj could be performed more than one time in a year?

Hajj can be only performed one time in a year.

Types of Hajj?

There are three different types of Hajj, namely:

• Hajj-ul-Ifrad
• Hajj-ul-Qiran
• Hajj-ul-Tamattu

Mehram age for Hajj?

Age of Mahram for Hajj is 17.

Vaccination requires for Hajj?

Meningococcal meningitis Adults and children aged over two years arriving for Umrah, Hajj or seasonal work in Hajj zones, are required to submit a valid vaccination certificate with a quadrivalent (ACYW) meningococcal vaccine administered no less than ten days before the planned arrival to Saudi Arabia

Isn’t qurabni necessary for Hajj?

Qurbani (sacrificial offering) is essential for Hajj, as it fulfills a significant ritual during the pilgrimage.